Shipping Policy

All Canadian orders from questcarboncycles.com will ship from our headquarters in Hillsborough, NB.

Most items are available to ship in 1-2 business days, unless otherwise noted. Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit card information).


We process, ship, and deliver orders on business days only. We do not offer shipping or delivery on Saturday, Sunday, or holidays.

If your order includes several items, we may ship them in separate packages and they may not arrive together in one delivery.
If your order has not arrived in the typical delivery time listed above and you cannot track your order please contact us at info@questcarboncycles.com

 

Pro Setup
Quest Carbon Cycles complete bikes are shipped 90% assembled. To setup up your new Quest bike is as easy as installing the front wheel, and the handlebars in order to get your new bike up and running. We're confident you can do it and be on the trails quickly.

 

Tracking Your Order
We will send you a shipping confirmation email when all or part of your order is shipped. It will include a tracking number for the relevant delivery service. A separate email will be sent for each shipment.

 

Changes
Once we have processed an order we are not able to add to the order or change the shipping options, address, etc.

 

Canada
Please refer to the individual order shipping costs calculated at checkout based on location within Canada.

Frames/bikes ship via FedEx, Loomis Express, Canpar, or Purolator depending on current shipping rates.

Apparel, accessories and spare parts are shipped via Canada Post.

 

United States and Beyond
Please refer to the individual order shipping costs calculated at checkout based on location within the United States.
Frames/bikes ship via FedEx.